I arrived solo to check in off a redeye flight at 7:00am on a Saturday morning. I hope management realizes what a treasure she is to this business!!… I was ready to write a seething bad review, but because of her I was satisfied and left smiling. She Kindly apologized and explained the situation with house keeping-they need better help. Alexandra Boyer was excellent in resolving my problems. At check-out after a surprising good variety for breakfast (warm cinnamon rolls), I explained issues to the lady. I also had to go down to lobby as when I called them about a lack of soap, a lady said she'd be 'right up.' 20 minutes later I went down myself. He again said I could only have the 2 small or one large. I took one small, for sink, and one large, for a shower. The guy on duty on Friday, September 9, wanted to give me EITHER 2 small bars or one large bar. I had to go to lobby to get soap no bar by the sink and the Dove body wash in shower was empty. Rooms with double king is standard, and the microwave and fridge were clean and new. Great location for travelers, many restaurants nearby. I just got to the room with all of this happened.… also, my friends son had a tiny tiny ball and bounced it and she complained saying they were being loud and they had just walked in the door and my friend went to the front desk because her husband has stayed at this hotel this franchise so many times he’s an elite member to apologize and say you know, can we fix this in the woman was just so absolutely rude and unprofessional I highly suggest do not go to the hotel and at the same moment all of this is going on there was about 80 parents in the lobby right there partying you couldn’t even hear yourself sing and my friend the football mom and her family is the wants to get kicked out when they were in the room. The front desk lady will absolutely treat your children horribly and then kick you out for addressing it. They had just walked in the door and done nothing absolutely nothing wrong. We attended for the Indy football tournaments or from Madison Ohio, and we stayed at this hotel, and we absolutely had the worst service the front desk, lady Twyla was using foul language on the children and my friend, a team Mom for the football team came down to address it, and just politely said do not speak to children like that and front desk, lady Twyla automatically called the cops and had them leave. Hilton Grand Vacations Club on the Las Vegas Strip.Wyndham Grand Cancun All Inclusive Resort & Villas.Hilton Hawaiian Village Waikiki Beach Resort.Hotels near Indiana University-Purdue University at Indianapolis.Hotels near American College of Education.
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